Support

Answers to common questions, and how to reach us.

Subscription

How does the free trial work?

PennyWay is free for 7 days, no card required. After that, choose a monthly, 6-month or yearly subscription to keep adding and editing. Without a subscription you can still view and export everything you’ve entered.

How do I restore my purchase?

Open Settings → Restore purchases. If you subscribed while signed in, sign in with the same Apple or Google account first — the subscription belongs to your PennyWay account.

How do I cancel?

Subscriptions are managed by Apple: on your iPhone, open Settings → your name → Subscriptions → PennyWay. You can also get there from Settings → Manage subscription in the app. Cancel at least 24 hours before the end of the period to avoid the next charge.

How do I get a refund?

Refunds are handled by Apple. Request one at reportaproblem.apple.com.

Sync and a new phone

Do I need an account?

No. Without an account, everything stays on your iPhone. Sign in with Apple or Google in Settings to sync between devices and keep a copy on our servers.

How do I move to a new iPhone?

On the old phone, sign in in Settings and wait until Settings → Sync shows that everything is synced. On the new phone, install PennyWay and sign in with the same account — your data comes back automatically. Without an account, data can’t be moved, so please sign in before you switch.

My changes don’t appear on another device

Check that both devices are signed in with the same account and online, then open Settings → Sync and tap Sync Now. If something stays out of sync, that screen shows what wasn’t saved — tell us what it says.

Currencies

Which exchange rate is used?

The rate of the day the expense was made, so an old purchase keeps the value it had then. Rates are updated daily and download automatically when you’re online.

How do I change the currencies?

Each Space has a main and a second currency: Settings → Spaces, then choose the Space.

Your data

How do I export my data?

Settings → Export to CSV creates a file you can open in Numbers, Excel or Google Sheets.

How do I delete my account?

Settings → Delete Account permanently deletes your records, attachments and account from our servers and clears the app on your device. It doesn’t cancel your Apple subscription — cancel it as described above.

How do I erase everything on this phone?

Without an account, use Settings → Delete all data.

Still need help?

Email [email protected] with a short description and, if you can, a screenshot. See also our Privacy Policy and Terms of Use.